ESTerms and Conditions
Last updated: March 2025
1. Acceptance of the Terms
By accessing or using the FulROI platform (hereinafter "the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, refrain from using the Platform. These terms apply to all companies and individuals that contract, access, or use the Platform, including its prospect capture, B2B commercial connection, quote management, and customer communication features.
2. Description and Nature of the Platform
FulROI is a B2B commercial connection platform and technology marketplace that connects buyer companies ("Clients") requiring corporate uniforms and Personal Protective Equipment (PPE) with a verified network of independent suppliers ("Suppliers"). The Platform uses artificial intelligence and automation to: • Attract qualified B2B buyers through digital marketing campaigns managed by FulROI. • Facilitate the request and delivery of quotes from verified Suppliers to interested Clients. • Automatically contact and qualify prospects through conversational AI and CRM integration (including the WhatsApp Business Cloud API). • Provide a control panel with performance and conversion metrics. FulROI operates exclusively as a technology intermediary (an obligation of means, not of result). FulROI is not the seller, buyer, manufacturer, distributor, or legal agent of the physical garments, PPE, or products offered by Suppliers on the Platform.
3. Registration and Account
To access the Platform, both Client companies and Suppliers must create an account by providing accurate, complete, and up-to-date information. Users are responsible for maintaining the confidentiality of their access credentials and for all activities that occur under their account on the Platform. FulROI reserves the right to suspend or cancel accounts that provide false information, violate these terms, or engage in fraudulent, unethical, or illegal activities.
4. Business Model, Plans, and Fees
• For Clients: Requesting quotes and using the connection features of the Platform is free of charge, unless customized modules or advisory services are contracted on the Platform. • For Suppliers: FulROI operates under a success-based commission model through the Platform. Suppliers agree to pay a commission on closed sales generated directly or indirectly through connections made by the Platform, at rates ranging from 3% to 8% depending on transaction volume and specific agreements. • Subscriptions and Plans: Where applicable, lead generation plans or packages on the Platform will be quoted in Colombian pesos (COP) as published at fulroi.com/precios. Promotions, trial periods, or free months are subject to the specific conditions set forth at the time of contracting. FulROI reserves the right to modify its prices or commission structures on the Platform with at least thirty (30) calendar days' prior notice.
5. Billing, Commission Settlement, and Payments
• Platform Fees: Amounts owed to FulROI by Suppliers (commissions or subscription fees) will be invoiced per billing cycle and must be paid through the payment gateways enabled on the Platform. If payment is more than 15 business days overdue, FulROI may suspend access to the Platform and terminate the business relationship. • No Direct Collection of Sales: FulROI does NOT collect, process, withhold, hold in custody, or manage payments or funds related to transactions or purchase orders negotiated between Clients and Suppliers. All financial settlements, advance payments, and invoice payments for uniforms or PPE must be made directly between the Client and the Supplier outside the Platform and under their own sole responsibility.
6. Cancellation
Users may cancel their subscription or relationship with the Platform at any time from their control panel or by writing to help@fulroi.com. Cancellation will take effect at the end of the current billing cycle. FulROI may terminate access to the Platform immediately in cases of serious breach of these terms, fraud, or misuse of the Platform.
7. User Obligations
Clients and Suppliers agree to: • Provide truthful, accurate, and up-to-date commercial and legal information on the Platform. • Maintain professional ethics throughout all negotiations facilitated through the Platform. • Conduct all negotiations, pricing, quote confirmations, and delivery terms directly and transparently between the parties. • Comply with applicable regulations on data protection, commercial communications, and tax obligations in Colombia. • Refrain from using the Platform for fraudulent, deceptive, or unlawful business practices.
8. Prohibited Uses
The following is strictly prohibited: • Using the Platform to commit fraud, falsify business credentials, or default on financial commitments made to other users. • Sending unsolicited communications (spam) or violating the policies of connected platforms (Meta, WhatsApp, Google). • Reverse engineering, copying, or replicating the Platform's technology, scripts, or business models without written consent. • Reselling or transferring access to the Platform to unauthorized third parties.
9. Negotiation Autonomy and Exclusion from Commercial Scope
All negotiations, quote acceptances, purchase orders, prices, payment methods, credit agreements, delivery times, product warranties, technical specifications, and order fulfillment are negotiated strictly, independently, and directly between the Client and the Supplier. FulROI is not a party to, does not intervene in, does not supervise, and does not guarantee any contract, deal, or commercial agreement concluded between Clients and Suppliers through the Platform.
10. Intellectual Property and Confidentiality
All intellectual property rights over the Platform, algorithms, brand, software, and systems belong exclusively to FulROI. Users retain the rights to their proprietary data, granting FulROI a limited operating license to process the information necessary for the Platform to function. Both parties agree to maintain strict confidentiality regarding business metrics, prospect lists, and commission terms collected on the Platform for a period of two (2) years after account termination.
11. Limitation of Liability, Exemption, and Disclaimer
11.1. No Liability for Transactions and Financial Defaults FulROI shall not be liable for what happens in negotiations between Clients and Suppliers, except in cases of willful misconduct or gross negligence by FulROI. Since FulROI acts solely as a connection channel (obligation of means), each party assumes 100% of the financial and commercial risk when entering into business relationships with other users contacted through the Platform. 11.2. Product Quality and Deliveries FulROI makes no warranties regarding the quality, quantity, biosafety certifications, fabric specifications, or delivery times of the products supplied by Suppliers. Any claim for defective goods, shortages, or shipping delays must be resolved directly between the Client and the Supplier without involving the Platform. 11.3. General Limitation and Full Exemption from Payment To the maximum extent permitted by Colombian law, and except in cases of willful misconduct or gross negligence by FulROI, FulROI is fully exempt from paying any sum of money, compensation, refund, or indemnification for direct or indirect damages, lost profits, actual losses, reputational harm, economic losses, or consequential damages arising from transactions, agreements, or disputes between users of the Platform. 11.4. Indemnification Both Clients and Suppliers agree to hold harmless, defend, and release FulROI, its legal representatives, employees, and partners from any claim, lawsuit, legal action, loss, damage, or cost (including attorneys' fees) arising from: • Breach of contracts or purchase orders agreed between Clients and Suppliers. • Financial defaults, non-payment, or fraudulent acts committed by one user against another. • Defective products or non-compliance with the biosafety and quality standards of orders managed through the connection on the Platform. 11.5. Liability Cap for the Platform Service Except in cases of willful misconduct or gross negligence by FulROI, FulROI's total liability to any user for matters related to the use of or inability to use the Platform (including technical failures, service interruptions, or security incidents) is limited to the amount actually paid by that user to FulROI during the three (3) months prior to the event giving rise to the claim. Within that limit, FulROI shall not be liable for indirect damages, lost profits, or data loss.
12. Platform Availability
FulROI strives to maintain 99% monthly operational availability of the Platform, excluding scheduled maintenance. FulROI is not responsible for operational interruptions caused by third-party platforms (such as the WhatsApp, Meta, or Google APIs) or force majeure events.
13. Changes to These Terms
FulROI may update these Terms and Conditions at any time. Material changes will be notified by email or through notices within the Platform at least fifteen (15) calendar days in advance. Continued use of the Platform after notification implies acceptance of the modified terms.
14. Dispute Resolution
• Disputes between Client and Supplier: Any conflict related to payments, product quality, or order delivery must be resolved directly between the Client and the Supplier through the ordinary legal mechanisms provided under Colombian commercial law. FulROI will not act as judge, arbitrator, guarantor, or collector in disputes between users. • Disputes with FulROI: Any disagreement regarding the operation of the Platform or the invoicing of commissions shall be governed by the laws of the Republic of Colombia and submitted to direct negotiation. If no agreement is reached within thirty (30) calendar days, the parties shall submit to the jurisdiction of the ordinary courts of Bogotá D.C., Colombia.
15. Contact
For any questions or concerns regarding these Terms and Conditions, you may contact: FulROI Email: help@fulroi.com Bogotá D.C., Colombia
FulROI · help@fulroi.com · Bogotá, Colombia